Refund policy

At Katspaw Wax Room, we want you to love what you bring home. Please review our policy before purchasing:

Manual Exfoliators All manual exfoliator sales are final. Due to the nature of these products, we are unable to accept returns or issue refunds once purchased.

Skincare Products Skincare products may be returned within 15 days of purchase, provided they are unused and in original condition. To initiate a return, please contact us directly. Refunds will be issued to the original payment method once the return is received and assessed.

If you have any questions about a product before purchasing, we're happy to help you find the right fit.